Parental Guide
First of all, thank
you for enjoying BrainTrainingStudio games. We have tried our best to answer
all of the questions you might have for either yourself or someone you care
about.
Please take your time
to read the contents below. If you still have any additional inquiries
regarding our games, please feel free to contact us through the “Help and
Support” button within our games.
Please include as many
specifics as possible within your inquiry, including a detailed description of
any relevant events and times, screenshots, transaction receipts, etc.
1. What are the age limits and general Terms of Service for BrainTrainingStudio
games?
All BrainTrainingStudio
games are made and solely published for players with an age of 16 years or
older. For more information, please consult our Terms of Service
(http://cookierun.com/terms-of-service) and Privacy Policy (https://policy.BrainTrainingStudio.com/en/privacy).
Both the Apple App
Store (https://support.apple.com/en-ie/HT201304) and Google Play
(https://support.google.com/googleplay/answer/1075738?hl=en) provide additional
age recommendations for games. Please note that these are only meant to inform
about the suitability of the content and do not reflect upon or override the BrainTrainingStudio
Terms of Service.
2. How can I turn off or manage In-App Purchases?
All BrainTrainingStudio
games are free to download but contain optional In-App Purchases. In-App
purchases of various prices are paid with real money and are always clearly
labeled as such. These purchases may enable faster progress but are never
mandatory to fully enjoy all aspects of our games.
You can prevent
unintentional or unauthorized purchases by blocking or setting passwords on
your device. Please follow the steps below:
Use Restrictions to
protect your iTunes Store account.
1.
Go to Settings >
General > Restrictions.
2.
Tap ‘Enable
Restrictions’.
3.
To prevent In-App
purchases, turn off In-App Purchases
How to Prevent In-App
Purchases on Apple devices (https://support.apple.com/en-us/HT204396)
Set up authentication
within the Google Play app.
1.
Touch the Menu icon
> Settings.
2.
Touch ‘Require
authentication for purchases’.
3.
Follow the on-screen
instructions and choose a setting.
Require a Password or
Authentication for Purchases on Android devices
(https://support.google.com/googleplay/answer/1626831?hl=en&ref_topic=3364266)
3. Who processes In-app Purchases?
BrainTrainingStudio
does not process In-App purchases, nor do we have access to your credit card
information. All purchases are processed by Apple (iOS) and Google Play
(Android). They also manage your personal information.
After each purchase, a
receipt, issued by either Apple or Google Play (depending on your device), will
be sent to you. Apple and Google are also in charge of all post-purchase
processes.
4. My child accidentally made an In-app Purchase. Can I get a
refund?
You may get a refund
for In-App purchases if you haven’t used the purchased items yet. We cannot
access your In-App purchase records and billing information. Therefore, you
must contact Apple (iOS) or Google (Android) for refunds.
Please follow the
instructions of your respective device store to apply for a refund.
Apple (iOS)
1.
Visit Apple Support
(https://support.apple.com)
2.
Click on ‘Contact
Support’ located on the upper-right corner underneath the menu bar
3.
Click on the ‘Get
Help’ button under ‘Talk to us’
4.
Select: Billing &
Subscriptions -> Request a refund
5.
Describe your issue to
Apple, make sure to include your order number
Google Play (Android)
1.
Visit Google Play’s
“Request a refund for a Google Play purchase”
page(https://support.google.com/googleplay/answer/7205930)
5. I have gotten a receipt for a purchase I did not make. Have I
been hacked? What should I do?
If you have received a
bill for a purchase you or your relatives did not make, you should immediately
contact Apple (iOS) or Google (Android).
For Apple (iOS users):
1.
Visit Apple Support (https://support.apple.com/)
2.
Select 'Contact
Support' located on the upper-right corner underneath the menu bar.
3.
Select 'Get Help'
4.
Select: Billing &
Subscriptions -> Unrecognized charge -> (optional: Check your Purchase
History) .
5.
Enter the number of
your order, describe your problem and email it to Apple!
For Google (Android
users):
1.
Visit Google Play’s
“Report Unauthorized Charges”
page(https://support.google.com/googleplay/?hl=en#topic=3364671) and select
'Contact Us'.
In case Apple or
Google have suggested you should contact us directly, please refer to the Game
Settings, where you will find ways to contact our Customer Support team.
Please provide a
detailed description of your problem, including the time and situation it has
occurred in. Do not forget to include the number of your order, a screenshot
(if needed) and any further related information.
6. I want to know more about BrainTrainingStudio’ Privacy Policy
BrainTrainingStudio
deeply cares about the security of your personal Information. All payment
transactions are processed through Apple’s App Store or Google Play account.
Therefore, we do not have access to credit card information.
Also, we will never
make public or sell your personal information. If you want to know more about BrainTrainingStudio’
Privacy Policy, please visit http://cookierun.com/privacy-policy.
7. How can a parent/guardian contact BrainTrainingStudio?
If you have any
concerns as a parent or guardian, feel free to contact us at any time. You can
send us a message through the ‘Help and Support’ button within our games.
Please include as many specifics as possible with your inquiry, including a
detailed description of any relevant events and times, screenshots, transaction
receipts, etc.
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